Contact Us

Employment Standards Branch

WEBSITE: www.labour.gov.bc.ca/esb/

BY PHONE: 1-800-663-3316 (Monday - Friday 8:30 a.m.-4:30 p.m.)

BY E.MAIL: EnquiryBC@gov.bc.ca

IN PERSON: ESB has offices in Burnaby, Dawson Creek, Kelowna, Langley, Nanaimo, Nelson, Prince George, Terrace, and Victoria.

Contact information for these offices is available at: www.labour.gov.bc.ca/esb/contact/branch.htm

LANGUAGES: ESB is able to provide assistance over the phone or in person in a number of foreign languages. Certain information on its website is also translated into different languages.

WorkSafeBC

WEBSITE: www.worksafebc.com/

YOU CAN CONTACT WORKSAFEBC:

BY PHONE: 1-888-621-7233 (Monday - Friday 8:30 a.m.- 4:30 p.m.)

BY EMAIL: To email, go to the following website: www.worksafebc.com/contact_us/e-mail_us/

IN PERSON: WorkSafeBC has offices in Courtenay, Nanaimo, Victoria, Abbotsford, Burnaby, Coquitlam, North Vancouver, Surrey, Vancouver, Kamloops, Kelowna, Nelson, Fort Saint John, Prince George, and Terrace.

Contact information for these offices can be found at: www.worksafebc.com/contact_us/

LANGUAGES: Information on the website is available in eight different languages. Services can be provided over the phone or in person in 170 languages.

Provincial Nominee Program

WEBSITE: www.pnp.gov.bc.ca

YOU CAN CONTACT THE BC PNP:

BY PHONE: 604-775-2227
BY EMAIL: PNPinfo@gov.bc.ca
IN PERSON: Not Available

LANGUAGES: The BC PNP provides services in English but PNP staff can provide information in over a dozen languages.

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Citizenship and Immigration Canada

WEBSITE: www.cic.gc.ca/

YOU CAN CONTACT CIC:

BY PHONE: 1-888-242-2100 (Mon-Fri: 8:00am-4:00pm)
BY EMAIL: Not Available
IN PERSON: Not Available

LANGUAGES: CIC provides services in English and French.

Service Canada

WEBSITE: www.servicecanada.gc.ca

YOU CAN CONTACT SERVICE CANADA:

BY PHONE: 1-800-206-7218 (Mon-Fri: 8:00am-4:00pm)
BY EMAIL: Not Available
IN PERSON: There are 36 Service Canada centres throughout the Province.
For information on how to reach these centres you may consult the following website:
www.servicecanada.gc.ca/cgi-bin/hr-search.cgi?cmd=lst&pv=bc&ln=eng

LANGUAGES: Service Canada provides services in English and French.

Medical Services Plan – British Columbia

WEBSITE: www.health.gov.bc.ca/msp

YOU CAN CONTACT MSP:

BY PHONE: Vancouver: 1 604 683-7151; Other: 1 800 663-7100
BY EMAIL: mspenquiries@hibc.gov.bc.ca (general enquiries only)
IN PERSON: Service BC – Government agent offices located throughout the province can assist with enquiries about MSP. Contact information for these offices can be found at:
www.servicebc.gov.bc.ca/index.html

LANGUAGES: Services are provided in English.

Residential Tenancy Branch

WEBSITE: www.rto.gov.bc.ca/content/publications/factSheets.aspx#129

YOU CAN CONTACT THE RESIDENTIAL TENANCY BRANCH FROM MONDAY to FRIDAY 8:30AM - 4:30PM:

BY PHONE:  250 387-1602 in Victoria, 604 660-1020 in the Lower Mainland and 1-800-665-8779 in the rest of the province.
BY EMAIL: HSRTO@gov.bc.ca
IN PERSON: The Residential Tenancy Branch has offices in Burnaby, Vancouver, Victoria, and Kelowna.

Contact information for these offices can be found at:
www.rto.gov.bc.ca/content/contactUs/default.aspx

If you live in an area that does not have an RTB office, you can contact a Service BC office for support.

For information on the location and contact details of Service BC offices, see the following
website: www.servicebc.gov.bc.ca/locations

LANGUAGES: The Residential Tenancy Branch provides service in English, but the Residential Tenancy Guide is available in a number of languages:English, Chinese (Traditional), and Punjabi. A brochure providing basic facts is available in English, French, Arabic, Chinese (Simplified), Chinese (Traditional), Tagalog, Japanese, Portuguese, Punjabi, Russian, Spanish, and Vietnamese.