Services for refugee claimants: BC Safe Haven

Last updated: September 10, 2025

If you are a refugee claimant, or if you do not have refugee status but want to seek asylum in Canada, it is important to understand the steps you need to take to file a refugee claim and get a hearing. BC Safe Haven can help. You can contact an organization that delivers the BC Safe Haven program.

BC Safe Haven has specialized supports to help you understand the refugee claim process, and help you with your immediate needs. Service providers that offer support have workers that speak English, French, and many other languages.

BC Safe Haven services include:
  • Information and introductions to other services providers 
  • English language practice or classes 
  • Connections to your local community 
  • Help with finding a job or housing 
  • Counselling that provides urgent support to help you through an emergency  
  • Clinical counselling for those who have experienced trauma
Services are available in-person or online. Although services may differ between organizations, they often include one-on-one meetings, workshops and support groups, and peer support and mentoring.

To learn more about services available through BC Safe Haven, see the following information sheet:  
Supports for refugee claimants (PDF, 4MB) 

Find a service provider

To find a service provider near you that delivers the BC Safe Haven program, see the table below. A more detailed searchable service map is also available. 
   
Community (A-Z) Service provider Address Phone               
Abbotsford Archway Community Services 2420 Montrose Ave,
Abbotsford, BC V2S 3S9		 604-859-7681
Coquitlam S.U.C.C.E.S.S. #2058 - 1163 Pinetree Way,
Coquitlam, BC V3B 8A9		 604-468-6000
Kelowna Kelowna Community Resources Society 620 Leon Ave,
Kelowna, BC V1Y 9T2		 250-763-8008
Surrey DIVERSEcity


Options Community Services Society		 13455 76 Avenue,
Surrey, BC V3W 2W3

9815 - 140th Street,
Surrey, BC V3T 4M4		 604-597-0205


604-584-5811
Vancouver ISSof BC


MOSAIC		 2610 Victoria Drive,
Vancouver, BC V5N 4L2

5575 Boundary Road,
Vancouver, BC V5R 2P9		 604-684-2561


604-254-9626
Victoria Inter-Cultural Association of Greater Victoria 808 Douglas St., Suite 102,
Victoria, BC V8W 2B6		 250-388-4728
 
 

Refugee resources

Visit Immigration, Refugees and Citizenship Canada (IRCC) for more information on claiming refugee status. Contact Legal Aid BC for help with legal issues.